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Frequently Asked Questions

At Primepoint we view the information presented in this Frequently Asked Question section as an important part of customer support and service. However, this FAQ section is new, and we have only just begun to develop the content. So, check back often and you will see that the depth of information will increase on a regular basis.

Categories

Category Number of Questions
Employee Direct Access (EDA) 2
Login Issues 3
New Payroll Customer Start-up Process 2
Paid Benefit Time Accruals (Paid Time-Off) 5
Paperless Payroll 4

Top Questions

Question Category
Can my employees have secure online access to their personal payroll information and employee profil Employee Direct Access (EDA)
Is the transition process to your service difficult? New Payroll Customer Start-up Process
Can your system track benefit time (paid time-off) for my employees? Paid Benefit Time Accruals (Paid Time-Off)
I am using the correct User ID and Password, why can’t I login? Login Issues
Why do I receive an “Account is locked message?" Login Issues
How long will the transition take from my current method of processing payroll to Primepoint’s sys New Payroll Customer Start-up Process
I am not logged on, why am I receiving a “User logged in” message? Login Issues
Can my employees request changes to their personal profile information through the Employee Direct A Employee Direct Access (EDA)
Are there any specific requirements that a customer needs to meet to be able to take advantage of Pr Paperless Payroll
How many categories of Benefit Time (paid time-off) can your system handle? Paid Benefit Time Accruals (Paid Time-Off)
Can benefit time (paid time-off) earned and taken, as well as the balance of time remaining be prese Paid Benefit Time Accruals (Paid Time-Off)
Can your system automatically accrue time due employees based on my company’s unique accrual rules Paid Benefit Time Accruals (Paid Time-Off)
How much paper is saved by a customer that chooses the "Go-Green" Paperless Payroll option. Paperless Payroll
Are there any additional fees billed to a customer that chooses the "Go-Green" Paperless Payroll o Paperless Payroll
Will your system show me the benefit time (paid time-off) accrued on a pay period by pay period basi Paid Benefit Time Accruals (Paid Time-Off)
How do I convert my payroll to "Go-Green Paperless Payroll?" Paperless Payroll

 

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Corporate Headquarters: Primepoint, LLC, 163 Route 130, Bordentown, NJ 08505
P: 800-600-5257 F: 609-298-6742 - info@eprimepoint.com